FAQs

Do you have a Happy Hour?

All our bars offer a generous Happy Hour which includes; half price martinis, £12.50 bottles of wine*, £20 off bottles of Prosecco and £3.50 bottled beer & cider**. Happy Hour times vary by location so please check the specific venue pages for more information. Please note Happy Hour is not valid on Match Days in Cardiff.

*Excluding The Cloud Factory. **Corona, Staropramen & Aspall.

Do you charge entry?

Please see the specific venue pages for information on our door charges. Please note that door charges may apply on Bank Holidays and vary throughout December.

Does making a booking or getting on the guest list guarantee me entry?

If you’ve done the smart thing and joined our guest list, this provides priority entry however entry is dependent on venue capacity. We will do our best to get you inside as quickly as possible. Please note entry is always subject to our normal entry policies.

What happens if I need to cancel a booking? Will I get my deposit back?

If you book a table or area with us our cancellation period is 48hrs and we reserve the right to keep the £50 deposit if the bookings is cancelled within this time period.  If you’re celebrating the festive season with us, please be aware that all December bookings will be charged a £10 deposit per guest and this is a non-refundable charge.

What happens if I am running late?

Please be aware we can only hold booked areas for 15 minutes and after this time it will be made available to other customers. If you’re running a bit behind schedule, give us a call on 0207 632 2080 and we’ll see what we can do. Our phone lines are open Monday to Friday 9am - 8pm, Saturday 10am - 7pm and Sunday 10am - 5pm.

What is your dress code?

o Smart Casual – Dress to Impress

o No sports trainers, sportswear or manual work wear

o No hoodies or hats

o No fancy dress

o Smart summer wear is allowed provided it matches the conditions at time of entry

o Manager discretion applies at all times

What type of music do you play?

Our music is a mix of commercial house and chart hits. We also feature live DJs at all our bars Friday and Saturday evenings. Some of our venues feature DJs other nights of the week so contact the bar for more details.

Do you have a cloakroom?

All our bars have cloakrooms and offer free bag check-in but please be aware that space is limited.