PRIVACY POLICY

CG Restaurants & Bars governs this website. Use of this website by you constitutes acceptance by you of this privacy policy.

You acknowledge and agree your personal data may be processed in accordance with this policy.

INTRODUCTION

We are the data controller (CG Restaurants & Bars) 36-37 Maiden Lane, Covent Garden, London, WC2E 7LJ with regards to any personal data we collect about you.

We at CG Restaurants & Bars fully respect the privacy and personal data of the visitors to this website and as such we wish to inform the user about the personal information this is collected form the website.

CG Restaurants & Bars includes a group of companies, DC Bars Ltd, Dirty Martini, Tuttons, and Fire & Stone

COLLECTION OF DATA

CG Restaurants & Bars may collect the following personal information from users;

Information you give us

This is any information about you that you provide us with by filling out a form on our website, making a booking with us by phone, email or otherwise.

This may include your name, email, phone number and date of birth.

Information we automatically collect about you

When you visit any of our websites we automatically collect the following information;

  • Browser name
  • IP address
  • Type of computer
  • Other technical information such as operating systems

Information collected from third parties

  • Google analytics please see section on information our website collects further down for further information on this.
  • When you sign up to our customer wifi in our venues, we collect the following information; name, email, date of birth, gender, postcode, age and mobile.

 

USE OF PERSONAL DATA

We may use your personal data for any or all of the following purposes;

  • To provide a high level of customer service including assisting with your bookings and enquiries.
  • To provide information on products and services that you request from us
  • To notify you of any data breach and technical notices
  • To communicate with you about our offers, promotions or upcoming events.
  • To facilitate segmentation (this is where we group the same types of customers together to send a specific message to) and personalisation
  • To notify you of changes to our service
  • To meet our legal obligations and for establishing our legal rights
  • To enable us to carry out targeted online advertising more likely to be relevant to you

SHARING YOUR PERSONAL DATA

We may disclose your personal information to other service providers and agents for the purpose of providing services to you. These types of companies include;

  • Service providers (payment service providers, hosting providers, advertising platforms & booking systems providers)
  • Public authorities and security organisations such as the police, HM Revenue & customers
  • Companies in the same group as us
  • Financial organisations and advisors
  • Current, past and prospective employers, recruitment and employment agencies.

Any third parties that we may share your data with are obliged to keep your details securely, and to only use them to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with our procedures.

Any company we work alongside in these circumstances will be fully audited to satisfy that they meet our requirements around managing personal data.

 

WHAT WE WILL NOT DO WITH YOUR DATA

We will not rent, swap or sell your personal information to other organisations for them to use in their own marketing activities.

 

THE SECURITY OF YOUR PERSONAL DATA

Unfortunately, the transmission of information via the internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted through the Websites, Apps, over email or via our contact centres; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal data against loss, theft and unauthorised use, access or modification.
We will, from time to time, host links to and from the websites of our affiliates or third parties. If you follow a link to any of these websites, these websites will have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to those websites.

LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION

We will not sell, rent or swap your personal information to other organisations for them to use in their own marketing activities.

We will process your personal data where it is necessary including;

  • For the performance or entering into of a contract with you, including in order to provide our offering, process your payment and to respond to enquiries      and bookings made by you.
  • For compliance with legal obligations
  • For the purpose of furthering our legitimate interests to our service provided to you.

 

PROTECTION OF YOUR PERSONAL DATA

CG Restaurants & Bars take data protection seriously. All the appropriate steps are taken to ensure that personal data is kept safe and secure as possible. This includes protection from loss, authorised disclosure or access and unwanted destruction of your personal data. Access to your personal data will also be limited to our employees and certain third parties who process it on our behalf.

Our employees have been appropriately informed and educated with regards to their obligations in managing personal data via training and inductions as outlines in our company data protection policy.

 

DATA RETENTION

We will only keep your personal data within the timeframes allowed by GDPR law and for so long as is necessary to comply with our legal obligations.

We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary. For more information, you may contact faye.catchpole@cgrestaurants.com 

 

YOUR RIGHTS

At any point while we are in possession of or processing your personal data, you have the following rights;

  • Right of access – request a copy of the information that we hold about you by emailing or calling us on 02076322335 / reception@cgrestaurants.com
  • Right of rectification – you have the right to correct the data that we hold about you that is inaccurate or incomplete (contact as above)
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records
  • Right to object to the processing of the personal data we have collected about you, including in respect of any data processed for direct marketing purposes.
  • Right to lodge a complaint with the Information Commissioners Office if you have a concern about your personal data (ico.org.uk/concerns)

You can update the way in which we contact you by checking certain boxes on the forms we use to collect your data via our emails or websites.  You can also exercise the right at any time by emailing reception@cgrestaurants.com

 

PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

Site Visitation Tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google does not grant us access to this. We consider Google to be a third party data processor.

GA makes use of cookies, details of which can be found on Google’s developer guides. For your reference, our website uses the gtag.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

Email Links

Should you choose to contact us using an email link like this one, none of the data that you supply will be stored by this website.

About this websites server

This website is hosted by Kualo within a UK data centre just outside London.

Some of the security features in place include:

A secure isolated hosting environment

Daily vulnerability scanning

Daily malware scanning

Multiple firewall layers including machine learning

Automatic patching and maintenance of the server Kernel.

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

 

CONTACT & UPDATING YOUR PREFERENCES

If at any point you have any comments or questions please contact us at: 36 – 37 Maiden Lane, Covent Garden, London, WC2E 7LJ. Via phone 0207 632 2080 or via email reception@cgrestaurants.com

You may withdraw consent at any time to direct marketing by clicking the unsubscribe button on any of our communications. Alternatively please contact us at reception@cgrestaurants.com and we will process your request.

 

CHANGES TO THIS POLICY

Any future changes to this privacy policy will be posted on this page. Please ensure you check regularly to see any updates or changes to our privacy notice.